Data protection

1 Introduction

Below we will inform you, among other things, who is responsible for processing your data, what data we collect in connection with visits to our website and the use of our services, for what purposes we process this data and to whom we may pass this data on. We will also inform you about the duration of the processing of your data, the legal basis for the processing (if such should be necessary) and what rights you have with regard to the processing of your data. This privacy statement applies to all of your data that we already have or that we will have in the future. Please note that we may adapt the privacy statement from time to time. The current version published on our website applies.


Personal data is all information that relates to a specific or identifiable person (hereinafter "personal data"). This includes in particular information such as name, address, telephone number, email address, and possibly also IP addresses and device IDs. In this data protection declaration, the general term "data" includes not only personal data but also non-personal and anonymized data. Processing means any handling of data, regardless of the means and procedures used, in particular the collection, storage, use, reworking, disclosure, archiving or deletion of data (hereinafter "processing").


If you provide us with personal data of other people, please ensure that these people are aware of this privacy policy and only provide us with their personal data if you are authorized to do so under applicable data protection law.


2. Name and address of the person responsible

Responsible for data processing in accordance with this privacy policy is:

REalEASE Joachim Schultz
Albisriederstrasse 361, Zrich, 8047, Switzerland
info@real-ease.ch


3. Categories of data processed

When you visit our website, use our services and contact us, we collect certain data. Generally, we collect this data directly from you. The personal data we process may include the following data:


    Data that is determined or disclosed when you visit our website or use our services. This includes, among other things, the IP and MAC address or device ID of the device used, cookies, pages you visit and search terms you enter, entries in dialog boxes, ratings, time and duration of visits, clicks, referrer/exit URL, information on the time of use, browser and device type, operating system and Internet service provider used, and the amount of data transferred. Data that is exchanged in or in relation to contact with us, e.g. communication by letter, telephone, e-mail, contact form, etc. (in particular name, contact details, gender, marital status, date of birth, job title, photo, employees, language, payment information).Data that is disclosed when registering for a newsletter or for downloading files (e.g. software) (in particular e-mail address and name).Data that is communicated when creating a customer account for online shopping and in connection with the orders placed (in particular user name, password, selected payment method and delivery address).Data relating to offers and concluded contracts (e.g. contract date, type, content, product, parties, term, value, adjustments, payment details, contact details, contact persons, billing and correspondence addresses, customer feedback, terminations, disputes, etc.).Data that is disclosed as part of the comment function (in particular e-mail address, the user name you have chosen, unless you post anonymously, and your IP address).Data that you disclose when participating in competitions, surveys and the like.


The above data does not always constitute personal data. As a rule, we cannot assign data that is generated when using our services without registration (e.g. for a newsletter or online shop) to a specific person by name. In individual cases, however, this may be possible in combination with other data.

We would like to draw your attention to the fact that the information provided in connection with the use of the contact form or the comment function may include particularly sensitive data (such as health data) and that you have provided this to us voluntarily.



4. Processing purposes

We will process personal data, as far as permitted by applicable law, in particular for the following purposes:


    Initiation, conclusion, fulfillment and processing of contracts; Offering, further developing and improving our offers, developing new services, operating, maintaining, optimizing and ensuring the security of our services and infrastructure; Managing the users of our services, identity checks, logins and other authentications; Maintaining, administering and developing our customer relationships, communicating with customers and third parties, promotions, advertising and marketing, offering customized services and relevant content; Quality control, compiling statistics; Compliance with legal and regulatory obligations and internal rules, law enforcement, civil, administrative and criminal proceedings, complaints, combating abuse, investigations and responding to inquiries from authorities and official bodies.



5. Legal basis

We use the personal data for the above purposes on the basis of the following legal bases, insofar as such is required under the applicable data protection law:


    Performance of a contract; Fulfillment of legal obligations; Consent given to us or third parties; Legitimate interests of us and third parties, in particular: Offering and providing services; Advertising and marketing; Maintaining contact and communication with users; User management, identity checks, logins; Compliance with legal and regulatory obligations, law enforcement, civil, administrative and criminal proceedings, complaints, investigations and responding to requests from authorities.



6. Publication and sharing of data

We may disclose and share information as follows:


Order data processor

We may commission third parties to provide certain services (e.g. in the area of IT, operation of applications, administration, shipping, etc.) and to process and store data (so-called "contract data processors"). Contract data processors may have access to personal data and process it on our behalf. We oblige the contract processors to comply with data protection law and to process data only in the same way as we do ourselves. Contract data processors who can receive personal data can be located in any country, in particular in Switzerland, Germany, Israel and the USA.


Contractual partner

We may pass on data to contractual partners (e.g. sales partners, service providers, financial companies, etc.). This happens, for example, to fulfill contractual obligations, to offer certain services, for debt collection and marketing purposes, to analyze the use and operation of our services, systems and infrastructure and to process payments. Possible recipients may also be acquirers or parties interested in acquiring business areas, companies or parts thereof. Contractual partners may receive access to personal data and process it for their own purposes (e.g. to fulfill the contract or to fulfill their own legal obligations). They are themselves obliged to comply with applicable data protection laws.

Contractual partners who may receive personal data may be located in any country, in particular in Switzerland, in EU and EEA countries and in the USA.


Disclosure to authorities

In certain situations, we may disclose data to authorities, government agencies and other third parties. We do this in cases where we are requested to do so by an official or regulatory body or where we believe that we are obliged to do so.



7. Retention period

We store personal data for as long as it is necessary for the purpose for which we collected it. Certain personal data is also subject to legally binding retention periods of ten years or more, which we take into account. We may also store personal data for at least the duration of the applicable limitation periods, which in many cases is five or ten years. Personal data that arises in connection with the use of our services (e.g. protocols, logs, analyses, etc.) and that is not subject to such retention or limitation periods is generally deleted sooner as soon as we are no longer interested in processing it. Data can also be stored for longer in anonymized form. Unless expressly agreed in a contract, we are not obliged to store data for a specific period of time.



8. Data security

We use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or total loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

9. Your rights (rights of data subjects)

Every data subject has the right to information about personal data concerning them. They also have the right to request that we correct, delete and restrict personal data concerning them, as well as to object to such processing of personal data. The exercise of such rights generally requires that the data subject can clearly prove their identity. If the processing of personal data is based on consent, the consent can be revoked by the data subject at any time. In certain cases, the data subject has the right to receive the data generated when using online services in a structured, common and machine-readable format that enables further use and transmission. Inquiries in connection with these rights should be sent to the address above. We reserve the right to restrict the rights of the data subject within the framework of the applicable law and, for example, not to provide complete information or not to delete data. We would also like to draw your attention to the fact that if your personal data is deleted, services will no longer be available or can no longer be used in whole or in part.

Every data subject has the right to lodge a complaint with the competent data protection authority. In the case of a controller in Switzerland, this is the Federal Data Protection and Information Commissioner. In the case of a controller in the Principality of Liechtenstein, this is the Liechtenstein Data Protection Office.


10. Cookies, web analysis and tracking tools

We use various common technologies to collect, store and evaluate data when you visit our website and use our services.

These include, in particular, cookies that can be used to identify your browser or device. A cookie is a small file that is sent to your computer or automatically saved on your computer or mobile device by the web browser you are using. When you access a service again, the service can recognize your browser or device using the cookie. Cookies can save user settings and other information. We use session cookies. These are necessary to perform the basic functions of the services and are automatically deleted after you have used our services. We also use temporary and permanent cookies that remain saved on your computer or mobile device for longer. The information collected through cookies enables us to improve our website and services in line with customer requirements and to provide you with offers tailored to your needs.

You can block the use of cookies in your browser settings or delete them there. Please note that if you do not allow cookies, you may not be able to use all the functions of a service to their full extent, and that if you delete cookies, any opt-out cookies you have set will also be deleted. Such opt-out cookies would then have to be reactivated when you visit the relevant service again. Otherwise, you will be recognized as a new user and your data will be recorded again.

In addition to cookies, we use web analysis and tracking tools to measure and evaluate the use of our website and services, to personalize the services and to display offers and advertising tailored to you. The terms of use and data protection provisions of these third parties apply to the data processing by such tools, which are usually provided by third parties.



11. Integration of third-party offers

We integrate third-party services and content on our websites that can enable you to interact with third parties (e.g. YouTube videos or online payments via a payment service provider). Any data provided will be forwarded to these third parties for processing and execution of the corresponding service or will be processed directly by them.

Please note that these third parties’ terms of use and privacy policies apply to the data processing.


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